What next?

The year ahead will see more diversification, more development and lots of exciting new projects.

Our Widening Digital Participation programme has been extended for a second year, and we’ll be building on the innovation that we discovered this year, scaling it across the network to ensure we can have the biggest impact possible on supporting people to access digital health information. as well as to transact online, for example by booking appointments or ordering repeat prescriptions. Health will continue to be a major hook to engage individuals with digital, and we will continue to develop campaigns and tools to support this.

Developments on Learn My Way will continue apace, and during the summer we’ll launch our new course creator, which will give centres the chance to create their own e-learning courses, which could provide a revolutionary new way for centres to create informal learning content tailored to their communities that can be shared with centres across the country. The journey we begun last year, growing the site to include both digital skills learning, and broader informal learning delivered online, through a tried and tested model that is then delivered in local places in the community, will continue as we develop our informal learning offer. We will also offer customisable versions of Learn My Way for organisations who want to embed the courses and learning content within their own websites to support their customers to improve their digital skills. We will also launch English My Way during the summer, which will provide free ESOL content for centres and tutors across the country, that can be delivered in local places.

We’ll continue to support the UK online centres network to develop, providing training, funding and support to amplify the impact of their activity, not just on supporting the digital skills of their community but to support the community in other ways, as we know UK online centres are perfectly placed to do this.

We will also make it a priority to support people to improve their social and economic outcomes, through supporting them to use the public services they need, and to engage in democracy. We will also continue to support government and other organisations to put individuals at the heart of their digital strategies.

And as always, we will continue to ensure the organisation grows and remains sustainable, building on the new income streams we’ve developed, securing new contracts and winning funding from corporate organisations, government departments and grant giving bodies as well as expanding outside of the UK.